Shipping

UK Mainland Delivery

All of our hair accessories are made by hand, please consider this when placing your order. We aim to make and dispatch within 3 days and use Royal Mail tracked 48 for all UK orders. Royal Mail aims to deliver in two to three working days and SMS or email notifications will be sent to customers.

Delivery aim: 2-3 working days

For Europe and Rest of World Delivery

Your orders will be on their way within 3 days of purchase, we use Royal Mail International Standard for all orders outside of UK Mainland.

Europe delivery aim: 3-5 working days
Worldwide delivery aim: 6-7 working days

Postage prices are calculated at checkout. No profit is taken from postage costs, we only charge what Royal Mail charge us to dispatch your order.

Please note: Delivery times are estimations and once dispatched, delays are out of our control. Customers are responsible for any import costs. If you any problems with the ordering process or delivery, please email info@thatscrunchiebrand.com and we will do our best to help.

Returns & Exchanges

You have 14 days from your day of delivery to contact us about a return or exchange. If you would like to change or cancel your order, please get in touch within 24 hours of placing your order as we may have started making your hair accessories. We always try to accommodate any order amendments.

Once you contact us, we will provide you with a return address. You can usually find this address on the outside of your parcel. Please return your order to this address, a refund will be processed once we have received and checked the parcel. Please use a tracked postage service.